Frequently Asked Questions
Everything you need to know about your Paper Source order.
What are your standard shipping times and costs?
Standard shipping typically takes 5-7 business days. We offer flat-rate shipping starting at $7.95, and free standard shipping on orders over $50 within the contiguous United States.
What is your return policy for online orders?
We accept returns of unused, unopened merchandise within 30 days of purchase. Please note that personalized items, custom stamps, and clearance products are final sale and cannot be returned.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, Paper Source ships to the United States, Canada, and select U.S. territories. Shipping rates and delivery timelines for international orders vary by location and will be calculated at checkout.
How do I customize stationery or invitations?
You can use our online customization tool to select fonts, colors, and layouts. For more complex designs, you can book a virtual or in-store appointment with one of our specialists.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), Apple Pay, PayPal, and Paper Source gift cards.